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Internet Series #2: Peering 

Internet Series #2: Peering 

By Chis Newell
Founder & President

When looking at internet providers for your business (especially in the day in age of VPN, SDWAN and Cloud services), it is important to understand where your physical network communicates to other networks, often called “peering”.  

For example, if a client has Lumen services at their offices for primary IP and in their remote offices, they are using Spectrum, Comcast, Cogent and AT&T services. These are not the same network, so, how do they communicate? The networks communicate through internet exchanges where the internet traffic converges and passes traffic back and forth, or, at “peering points”.  

Some of the primary peering points where internet providers converge in the US include Chicago, NYC, LA, Dallas or Miami. There are also secondary peering points throughout the US where fewer networks may converge to connect regional internet providers and traffic in Denver, Ashburn, Houston, Atlanta, Kansas City, Detroit, Seattle and Ashburn, to name a few. 

The importance of traffic 

Traditionally the exchange of traffic is at no cost to either Internet provider, because the traffic between the two typically offsets the other (settlement free peering). However, if traffic being passed is heavily skewed in a certain direction, Internet providers will require payment to accept traffic or throttling may occur. This is important to consider when choosing an Internet provider as you do not want your traffic to be throttled or not passed due to an Internet provider conflict. 

When deploying SDWAN, VPN, SaaS and Cloud services, understanding how your traffic is being handed off to a disparate carrier is vital to the health of an application. The originating carrier wants to hand off the traffic as soon as they can to the closest peering point thereby minimizing their network congestion. Therefore, where your data is peered is significantly important.  

For example, if you have two offices in Dublin OH communicating over VPN and using different internet providers, your traffic may be traversing to Chicago, IL or Dallas, TX before returning to Dublin OH to communicate.  

This will create additional latency, hops and complexity to the communication. The same scenario goes for Cloud services. If you are using a CCaaS or UC provider without a regionalize calling solution, who has their primary nodes in Dallas and Seattle, your traffic will traverse to the closest peering points (which may be in Chicago or Ashburn) and then across the US to communicate with the primary CCaaS or UC nodes. 

Creating routes 

We have often done trace routes on IP addresses to see how many hops it takes to reach a destination. When completing a hop trace route, you will see the peering points along the way for your packets to reach a destination. At times, tables that route traffic can loop your traffic multiple times before peering with other providers.  

Clients should utilize Internet providers who keep their routes clean and efficient to benefit from faster connections and lower latency. In the day in age of mergers and acquisitions of Internet providers, we have seen the merging of networks cause massive issues with latency and traffic due to inefficient routes due to incorrect or overly complex tables. It is possible to hard code your peering or routing requests, so your traffic is not getting caught in a bad routing table or peering situation. 

Internet is just not internet. It is important to consider who your provider is, who they peer with, if they pay for peering, and where they peer, before implementing an internet solution. 

Internet Series #1: providers overview 

Internet Series #1: providers overview 

By Chis Newell
Founder & President

There are many factors to consider when choosing an Internet Service Provider (ISP). It’s not always about who has the lowest cost or largest inventory of IP routes. Connectivity, traffic flow, and network congestion are a few key factors that I mention below.  

Looking on https://asrank.caida.org/, you will see that the undisputed ISP champion is Level 3/Lumen, who is the combination of Level 3, Qwest, US West and CenturyLink networks. There is no other provider close to the size of Level 3/Lumen Autonomous System (AS) IP routes, which means that Level 3/Lumen has the most routing prefixes to the internet. However, just because you have the largest amount of routing prefixes to the internet does not mean you have the most robust overall network. For instance, Zayo was one of the first to provide 100 Gbps access to the internet.  

Understanding internet mediums  

The medium of connectivity to end points/offices can make a difference in how stable internet service can be. Internet was originally provided over copper pairs (T1, NxT1, DS3, OC3, OC48, OC192), but keep in mind that copper pairs were never invented to transmit internet data services, they were developed for voice services.  

These mediums ended up creating instability, efficiency, and packet loss issues, as well as limitation of overall speeds. Ethernet over Copper, or EoC, is an interesting way to combining copper pairs into a single connection rather than running MLPPP to bond T1’s (NxT1). Currently, the most efficient way to deliver bandwidth is over native Ethernet, fiber or microwave.  

The “flow” issue 

Internet traffic is a very intertwined business. Traffic flows over multiple networks through multiple peering points (where the internet providers hand off traffic between ISP networks) to reach its’ destination.  

For example, if Amazon uses AT&T and your office uses Verizon for their internet access, in order to get to Amazon’s services, your internet request needs to traverse from Verizon to AT&T. That hand-off between providers is called peering and only takes place at certain peering points throughout the US and world. The is extremely important when using VPN, SIP, UCaaS/CCaaS or any latency sensitive traffic.  

Some ISPs will grossly over oversubscribe their network making network congestion an issue creating packet losses and re-transmission of packets an issue. They do this to increase profitability Vs building out additional capacity. There are also features that make some ISPs more attractive than others. These include network-based firewalls and DDoS capabilities, prioritization of IP traffic and privatized WAN traffic.  

In closing, when choosing an ISP it is important to consider the factors listed above. Stay tuned for the next blog in our Internet series… 

Why Your Organization Needs Managed Mobility Services 

Why Your Organization Needs Managed Mobility Services 

By Chis Newell
Founder & President

The dynamic of the present-day workforce and culture is shifting towards mobility as more organizations are powering remote work to align with their organizational goals.  However, success is only possible when everyone is connected, even with geographically dispersed employees.  

With Managed Mobility Services, employees can perform work-related tasks and collaborate, even outside the office.  First, let us look at what managed mobility solutions are and what they can do. 

What Are Managed Mobility Services? 

Managed Mobility Services, or simply MMS, entail the procurement, provision, and management of smartphones, tablets, and other devices that integrate cellular or wireless connectivity to enhance collaboration across hybrid workspaces.  However, ensuring that MMS solutions are efficient and cost-effective requires strategic planning to keep the workforce productive and at optimal performance.  

That’s where Managed Mobility Services Providers (MSS providers) step in – to design, deploy, manage, monitor, and optimize the organization’s mobile ecosystem throughout the entire mobility lifecycle.  

What Can Managed Mobility Service Providers Do? 

Streamlined Device Management 

By managing all aspects of the mobile environment, MMS providers will not only devise a good plan for staging and deploying devices, they also determine the best way to control and expand the cellular network.  This is done while following a core set of practices that securely give employees access to the organization’s data.  

Moreover, Managed Mobility Service providers also consider logistical aspects that organizations often overlook to facilitate seamless connection and collaboration. 

Make Data-Driven Decisions 

Data is the most critical component of every organization, and keeping track of inventory will allow organizations to see what’s working and what can be improved.  Mobility solutions give organizations access to different data types for every touchpoint of the mobile ecosystem, allowing the ability to make data-driven decisions that contribute to cost savings and streamlining processes. 

Closely Monitor Organizational Systems 

Internally managing daily mobility operations is highly taxing.  It requires keeping track of piles of data that IT departments have to thoroughly review to keep track of performance, opportunities, potential problems, and more.   As a result, MMS providers can take over the daily mobile device management efforts.  This eases the burden on the IT team while dedicating them to areas they are well-versed.  

Get Access To Comprehensive Support 

It is essential to choose the right MMS provider for the organization.  When the mobility infrastructure is not performing its best, organizations can quickly access dedicated MMS support teams who will work as an extension of the organization to formulate the best solution.  However, it all depends on skillset, familiarity with the specific deployment, and the magnitude of support offered.  

Our Expert Recommendation? 

Mobility has become necessary as more organizations employ remote employees.  MMS solutions give employees a lot of flexibility by allowing them to work together even if they are geographically displaced, increasing their productivity while moving towards goals.  

If you are considering Managed Mobility Services for your organization, connect with us to discover how we can help.  

Multi-cloud Strategy: the more, the merrier 

Multi-cloud Strategy: the more, the merrier 

By Chis Newell
Founder & President

Cloud technology has been highly adopted by businesses across the country. According to Gartner, 85% of enterprises will adopt a cloud first strategy by 2025.  

What comes next? Cloud diversification: the process by which a business uses multiple cloud environments (Hybrid, Private and Public) to house everything from software applications to workloads to assets to redundancies. This multi-cloud strategy is a simplistic concept of using multiple vendors for security, flexibility, redundancy, and cost savings.  

Having all your eggs in one basket is seldom a good idea for any enterprise. By using more than one cloud service, companies can augment their organization’s ability to stay online, all while lowering costs and maximizing the different strengths of different cloud environments.  

Security & Uptime 

Anytime a company is putting its assets into a cloud environment, it is taking the risk of attacks from cybercriminals, hackers, and unexpected downtime. By having different resources on disparate cloud services, even a distributed denial of service (DDoS) attack won’t be able to shut down your business entirely. If one cloud goes down for legitimate or criminal reasons, the rest can shoulder the load until the attack is rebuffed.  

According to Gartner, the average cost per hour of downtime for a company ranges from $140,000-$540,000. That is not a hit most companies can afford to take. Wrapping multi cloud security posture will also enable clients to limit a security event to a “north / south” penetration and not “east / west”, effectively containing the issue until it can be resolved.  
 

Flexibility 

Cloud-hosting providers have diversified their product offerings from simple storage environments to dedicated heavy processing private clouds, hyperscale clouds like AWS and Azure, community share resource clouds and so on.  

Different parts of your organization will have different requirements for workloads, and there is no point in overpaying for something you’ll never use. Picking and choosing from different cloud vendors to find the best match for each part of your business is the smarter play. Using multiple cloud providers and product offerings is becoming the norm.  
 

Catastrophe-Proof 

An acronym no IT person wants to see is SPOF – single point of failure. It can be a flaw in design without the proper, implementation, or configuration. If one SPOF goes down, it takes everything down with it. Think the Death Star from the original Star Wars film; one well-placed Luke Skywalker proton torpedo and the whole place turned into an ashtray.  

A well designed multi-cloud strategy keeps a SPOF from taking an environment down at any point. There have been a few cloud companies that have unexpectedly gone out of business or locked their clients out of their environment in the past decade.  

Most recent well known example of this was when AWS suspended Parler in 2020, effectively taking down the conservative social media site. Albeit this is an extreme example, it shows the importance of having a well-designed multi-cloud strategy.  

Conclusion 

Diversity and functionality are the goals of every IT organization., By engaging a multi-cloud strategy, companies can keep costs and security threats down while raising their ROI by choosing the right cloud design for all their needs.  

Number Porting: What You Need To Know 

Number Porting: What You Need To Know 

By Chis Newell
Founder & President

Multiple number porting seems straightforward at a glance, but it’s a process with a lot of complication behind the scenes that can potentially bottleneck and impact the process.  

My team and I have assisted in porting hundreds of thousands of numbers and the questions remain the same: What happens if the numbers do not transfer correctly? Can we roll back to the existing voice solution (typically called a “Snapback”)?  

What happens if some of the numbers work and some do not? What happens if the numbers get stuck in the porting process and they are unable to work on the new solution or the existing? All of these are good questions.  

What happens if some numbers work and some don’t? 

This is traditionally the easiest issue to fix. If all the numbers are on one LOA or RESPORG and on one account with the losing carrier, only some numbers are working, most of the time it is not the paperwork that is the issue.  

If some of the numbers work and some do not, it usually means they are not programmed correctly with the winning carrier. Typically, the winning carrier can make quick changes to bring the number up.  

However, we strongly encourage having an experienced team on a conference call with the winning carrier during a number port to assist with any call routing or programming.  

Numbers that are Stuck in the port

Numbers stuck in the porting process traditionally means they were not programmed correctly to be released from the losing carrier and the winning carrier can’t find them to bring them into their solution.  

If this happens you need to work with the losing carrier to ensure the numbers are released and then with the winning carrier to find them and program them correctly in their switches. 

Snapback Process

This is a last resort during a port gone bad. Snapback means you have successfully ported the numbers to the winning carrier and for whatever reason the numbers are not working, and services can’t come up, you need to start the Snapback process pulling the numbers back to the original carrier.  

The winning carrier needs to release the numbers back to the losing carrier. Then the losing carrier needs to place the numbers back into the routing solution they were once on.  

If done right, the numbers should come right back up once they are brought back to the losing carrier (routing is not usually purged from the losing carrier right away, so bringing the numbers back quickly will ensure they fall right back into the previous routing tables if this is done correctly).  

8xx numbers traditionally are quickly completed for a Snapback (20 minutes to 2 hours) if you can get the proper teams at both the losing and winning carrier to make it a priority. DID’s and 1FB’s are a different situation. It can take 4 – 48 hours to bring a DID or 1FB back into production depending on how busy the teams are from both carriers and the complexity.  

Because of the downtime for a Snapback, it is very important to have tribute numbers during the port process. “Tribute numbers” are test numbers to port with little to no traffic associated to them, and this will ensure interoperability.  

Once the tribute numbers test clean, it is good practice to port numbers in batches. If something starts to go wrong not all numbers will need to be put through the Snapback process.  

Additional items to consider: 

  • Have a QA team available to test numbers as they are ported and propagated through the solution. Make sure you have the phone numbers and escalation list for the losing carriers LNP, RESPORG groups in case you need to Snapback (you should already have the winning carrier on a bridge during the porting time).  
  • Have a predetermined strategy if/when you want to call the port unsuccessful so there are no questions as to what needs to be done and when.  
  • Lastly, it is vital to have a dedicated team (like mine) in place to assist with porting and your project. If you are planning a migration/port and need advice from an experienced team of professionals, contact us here. The sooner you engage us the better. A bad port can be a resume maker.