CcaaS – Technology Navigation Inc.


Optimizing Your Customer Experience with CCaaS

The right Contact Center as a Service (CCaaS) solution is an essential investment in the customer experience and your company’s success. To keep up with today’s modern customer, businesses need a robust, unified offering with all the mediums of connectivity including voice, email, chat, SMS text, virtual agents, artificial intelligence, and social media.

Technology Navigation specializes in:

Domestic & International Contact Center



SMS Text


Virtual Agent



CRM Integrations

Workforce Mgt/Workforce Optimization

Artificial Intelligence

Voice, DID, Inbound, Dialer

Social Media Contact Center Analytics

Outsourced Agents and BPO

With so many suppliers in the market with similar features and functionality, we have the expertise to find the one that meets your requirements. Technology Navigation has the knowledge and experience in vetting, deploying, and supporting these solutions and keeping suppliers true to their SOW, deployment, and support promises.