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VIDEO: 6 Key Roles of AI in Contact Centers

VIDEO: 6 Key Roles of AI in Contact Centers

August 15, 2023

Artificial Intelligence (AI) continues to have a significant impact on contact centers, transforming how they operate. Learn about six key roles that it plays in revolutionizing customer interactions.

VIDEO: 7 Breach Simulation Testing Methods

VIDEO: 7 Breach Simulation Testing Methods

July 20, 2023

Explore the dynamic landscape of threat vectors in this video! Join us as we delve into the inevitability of security breaches, shifting the focus from "if" to "when,” leading us to the critical question: Can your internal network security practices and solutions withstand the ever-evolving tactics...