Solving Business Challenges With Technology
The contact center landscape is undergoing a rapid transformation due to the advent of AI, which is revolutionizing various aspects such as interaction handling, workforce optimization, and training. Some clients are looking to embrace this technology while maintaining their core values and identity; others are afraid...
Navigating the IT market can be overwhelming for both clients and providers. For clients, IT infrastructure is a large portion of your daily business operations. As a result, it significantly affects your business performance if it is not at its
When it comes to the CCaaS vertical we have seen feature functionality changes throughout the years. Most recently, AI has been inserted into CCaaS as a seemingly viable augmentation of existing product sets and in some cases a brand-new feature
If you have an interaction contact center, NOC, or customer service team, chances are you have looked at CCaaS (Contact Center as a Service). There are a lot of choices out there for CCaaS and it can be overwhelming. My