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Six Key Points to Consider When Implementing CCaaS

Six Key Points to Consider When Implementing CCaaS

April 28, 2022

If you have an interaction contact center, NOC, or customer service team, chances are you have looked at CCaaS (Contact Center as a Service). There are a lot of choices out there for CCaaS and it can be overwhelming. My

Cloud Integration: What is the Best Strategy  

Cloud Integration: What is the Best Strategy  

April 13, 2022

Many of our clients are looking to my team for guidance on cloud services, applications, and transport. Some of the questions asked are “what should be in the cloud?, how does it integrate and how do I get there? The

Cutting the Cost of Copper Lines 

Cutting the Cost of Copper Lines 

April 7, 2022

Dating back to Alexander Graham Bell, “Copper-Line” facilities are one of the oldest technologies in our industry.  This type of technology can go by many names (i.e., 1FB, 1MB, POTS, Copper Lines, Copper Pairs, Phone Line, etc.).  Although most of

Data Center Energy: fear the future?

Data Center Energy: fear the future?

March 30, 2022

We are all aware of the fossil fuels and energy dependency in the datacenter realm. This is based on the real problem of energy and power, where the exponential growth of big data analysis, cryptocurrency, streaming video, Artificial Intelligence (AI),