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Overwhelmed by Threats? Here’s Why AI Needs to Be in Your Cybersecurity Stack

Overwhelmed by Threats? Here’s Why AI Needs to Be in Your Cybersecurity Stack

By Kirsty-Katie Welch
Client Advisor

Today’s cybersecurity teams are drowning.

Ransomware attacks are more frequent and destructive. Phishing schemes have grown smarter, blending into inboxes with chilling accuracy. Zero-day exploits hit faster than teams can patch. And rule-based security tools (once the go-to defense) are now flooding SOCs with false positives and missing stealthier attacks entirely.

In this landscape, human teams alone can’t keep up. And that’s the problem.

The Case for AI in cybersecurity

Artificial Intelligence (AI) is no longer a nice-to-have for security teams, it’s a lifeline.

By integrating AI and machine learning into your cybersecurity framework, you can shift from being overwhelmed by alerts to getting ahead of threats. AI doesn’t just make cybersecurity better; it makes it faster, more scalable, and more accurate than any human-only approach can offer.

Let’s explore the specific problems plaguing modern cybersecurity and how AI solves them.

Problem #1: you can’t detect what you can’t see

Solution: AI-Powered anomaly detection

Traditional tools rely on known threat signatures. But attackers are constantly innovating, using tactics that evade signature-based detection.

AI changes the game by learning what “normal” looks like across your systems (user behavior, network activity, device interactions) and flags anything unusual in real-time. That means you’re alerted to strange logins or data exfiltration attempts before they turn into breaches.

Problem #2: Too much noise, not enough signal

Solution: Intelligent Threat Correlation

Most SOCs are flooded with alerts that never turn into incidents, burning out analysts and delaying real threats from being addressed.

AI correlates data across logs, endpoints, cloud environments, and third-party threat feeds to connect the dots and prioritize real risks. The result? Fewer false positives and a faster path to meaningful response.

Problem #3: Response time is too slow

Solution: Automated incident response

Every second counts during a cyberattack. But when humans have to manually investigate and respond, containment takes too long.

AI-driven tools like SOAR (Security Orchestration, Automation, and Response) and XDR (Extended Detection and Response) can trigger automated actions the moment an incident is detected, isolating endpoints, revoking credentials, or deploying patches without waiting for human intervention.

Problem #4: Phishing emails keep slipping through

Solution: AI email & phishing protection

Phishing tactics have evolved. Attackers now use AI themselves to craft more believable, targeted messages.

AI-enhanced email security doesn’t just scan for bad links, it understands intent. By analyzing the content, context, and recipient behavior, AI can flag and block phishing attempts before users even see them.

Problem #5: Malware is evolving faster than signatures

Solution: Predictive Endpoint Protection

Today’s malware often bypasses antivirus tools using obfuscation, lateral movement, or fileless techniques.

AI-powered EDR (Endpoint Detection and Response) platforms can detect these behaviors, even if the malware has never been seen before. Instead of waiting for threat signatures, AI looks for suspicious activity patterns across devices.

Real-World Payoffs

Organizations that adopt AI-enhanced cybersecurity see benefits almost immediately:

  • Threats detected in milliseconds, not hours or days
  • Reduced alert fatigue and false positives
  • Proactive threat hunting, guided by machine learning insights
  • Predictive defense, preventing exploits before they happen

Tools That Lead the Way

Some top AI-enhanced platforms making waves in the industry:

  • CrowdStrike Falcon
  • Palo Alto Networks Cortex XDR
  • Microsoft Defender for Endpoint
  • SentinelOne
  • Darktrace
  • Arctic Wolf (MDR)

Each offers different strengths, but all leverage AI to deliver smarter detection, automation, and faster response.

Final Word: The time to adopt AI is now

Cybersecurity threats aren’t slowing down, and your response can’t either. If your team is stretched thin, constantly reacting instead of predicting, or missing threats entirely, it’s time to integrate AI.

Because in today’s cyber landscape, staying ahead means thinking faster than the attacker and that’s exactly what AI was built for.

Need help figuring out where to start?
At Technology Navigation, we help organizations choose and implement the right AI-powered cybersecurity tools for their needs. Reach out to our team for expert guidance and future-proof your security strategy.

Taming AI Chaos: The Power of Orchestration in a Siloed World

Taming AI Chaos: The Power of Orchestration in a Siloed World

By Chris Newell
Founder & President

AI adoption is no longer just a talking point, it’s a necessity. But as organizations deploy AI tools across disparate departments and systems, a new layer of complexity has emerged… disconnected systems, siloed data, and overlapping workflows.  This is where AI Orchestration is becoming essential, bringing structure, coordination, and efficiency to increasingly fragmented environments.  

But equally important as AI Orchestration, is designing the orchestration with offramps for human intervention.  Not every process can… or quite frankly should be fully automated.  When the confidence level of an AI Orchestration driven action falls below a dictated threshold, systems must be able to pause and elevate the decision to a human and not hallucinate.  Organizations can either make this a steadfast rule of human intervention for that particular workflow or use this opportunity to “teach” the AI Orchestration solution to follow the elevated human decision going forward.  This ensures oversight, maintains accuracy, and preserves trust across critical workflows.

AI Orchestration is the coordination of multiple AI technologies, workflows, data sources, and applications to function across an organization with business outcomes in mind.  This orchestration helps each AI tool and process to work together, adapt to workflows, and drive ROI.  

Where traditional AI automation stops at the task level, AI Orchestration enables end-to-end process workflows and centers around business outcomes, unifying technologies like:

  • LLMs 
  • Email workflows and associated integrations
  • ML applications 
  • CRM applications (e.g., Salesforce and HubSpot)
  • UCaaS meeting transcriptions & voice recordings 
  • Data analytics (e.g., Power BI, Tableau, Snowflake)
  • Marketing analytics (e.g., Salesforce Marketing Cloud, Oracle Marketing, Heap) 
  • Contact Center (CCaaS) analytics 
  • Accounting and finance applications (e.g., ADP, NetSuite)

Organizations often deploy AI tools in silos marketing uses one platform, finance another, and operations yet another. AI orchestration bridges these divides, creating workflows that span departments and their associated tools, reducing friction and increasing faster and more predictable outcomes.

While AI orchestration can automate and optimize complex processes, human judgment remains essential. 

AI doesn’t ALWAYS replace people, it enhances their ability to make faster, more informed decisions. It’s important to begin with a clearly defined baseline process, understanding that not all workflows will reach full automation. In fact, many may plateau at 30% automation, requiring human intervention for exceptions, strategy, or ethical oversight. True orchestration is about balancing intelligent automation with human insight.

Final Thoughts

AI Orchestration is more than a buzzword, it’s becoming the backbone of operational agility in modern enterprises. As organizations evolve, those that invest in orchestration will be best positioned to unlock the full potential of AI, reduce complexity, and deliver outcomes.

Ready to harness the full power of AI? Contact Technology Navigation today to explore how our experts can help you simplify, scale, and succeed with AI orchestration.

AI and Business: Embrace the Shift or Get Left Behind

AI and Business: Embrace the Shift or Get Left Behind

By Chris Newell
Founder & President

AI is reshaping industries at an unprecedented pace, transforming the way businesses operate, innovate, and compete. From automating repetitive tasks, onboarding and training employees, to enhancing decision-making with predictive analytics, AI is not just a futuristic concept, it is actively redefining industries in real time.

How is AI going to impact your business? This is the question on the minds of nearly every CIO, Director, Manager, and Frontline employee. Organizations are grappling with the reality that AI is not just an “efficiency tool” but a fundamental shift in how work is done. Companies that embrace AI strategically will gain a competitive edge, while those that resist may struggle to keep up.

The implications are massive and here are two takes!

Take #1: Mark Zuckerberg’s recent statement

“Meta will start automating the work of midlevel software engineers this year.” If one of the world’s largest tech companies is actively reshaping its workforce with AI, what does that mean for the broader business landscape? AI-powered automation is already impacting roles across industries, streamlining operations, and augmenting human capabilities.

Take #2: Ginni Rometty, former IBM CEO, put it best (which I agree with)

“Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.”  For example, Imagine a frontline employee who, from day one, has instant access to clear, step-by-step guidelines, which eliminates guesswork and accelerates productivity. AI isn’t replacing human capability; it’s amplifying it, making knowledge more accessible, digestible and working more efficient.

For businesses, the key questions are: How can AI enhance productivity, onboarding and reduce costs? Which roles will be transformed or eliminated? How can employees be reskilled to work alongside AI? Forward-thinking organizations are investing in AI solutions that not only drive efficiency but also create new opportunities for growth and innovation.

The future of business is AI-driven. The real question is: Are you ready?

The Quick Decision-Maker’s Roadmap: Implementing UCaaS Under Pressure

UCaaS deployment Implementation Unified Communications
UCaaS deployment Implementation Unified Communications

For IT leaders and decision-makers, selecting and deploying a UCaaS solution under tight deadlines can be daunting, increasing the risk of rushed evaluations and overlooked details. However, a structured approach can help streamline the process and ensure a smooth implementation.

Based on our experience guiding businesses through UCaaS deployments, we’ve identified six critical factors that will help you make the right choice, even under pressure:

1. Native AI or Third-Party AI Integrations

Look for UCaaS platforms with built-in AI features such as real-time analytics, automated workflows, and AI-driven virtual assistants. These capabilities enhance productivity, optimize collaboration, and improve customer engagement.

2. Comprehensive Features & Seamless Integrations

A robust UCaaS system should include essential tools like VoIP, video conferencing, SMS, WhatsApp, team messaging, screen sharing, and CCaaS functionality.

Integration with existing business applications, such as CRM (Salesforce, HubSpot), ERP, Office 365, Google Workspace, and Slack, is also crucial for ensuring workflow continuity and efficiency.

3. Reliability, QoS, and Support

High uptime, minimal latency, and superior call/video quality are non-negotiable. Review the UCaaS provider’s SLA for uptime guarantees and ensure their global infrastructure supports high performance for distributed teams.

Reliable 24/7 support, US-based account managers, and a robust customer portal for troubleshooting and self-service solutions are key considerations.

4. Security & Compliance

A secure UCaaS platform should include end-to-end encryption, multi-factor authentication (MFA), and data loss prevention (DLP) to protect sensitive communications.

Additionally, ensure compliance with industry regulations such as GDPR, HIPAA, SOC 2, and PCI DSS based on your business’s security needs.

5. Flexible Pricing & Scalability

A cost-effective UCaaS solution should offer flexible pricing models, allowing you to scale users, add/remove features, and adjust licenses as your business evolves.

Look for transparent pricing structures with no hidden fees and ensure the total cost of ownership (TCO) aligns with your budget.

6. Implementation & Onboarding

A successful UCaaS deployment requires a well-documented Statement of Work (SOW) and a structured onboarding process. Work with a provider that offers:

  • A dedicated Project Manager
  • User & admin training
  • A hyper-care support period post-implementation

Get Expert Guidance on Your UCaaS Implementation

Navigating the complexities of UCaaS selection and deployment doesn’t have to be overwhelming. At Technology Navigation, we help IT leaders evaluate, select, and implement the right cloud communication solutions tailored to their business needs. Contact us today for expert guidance and a seamless UCaaS transition.