Support – Technology Navigation Inc.

Support

Supporting an IT Solution: On Your Own vs. With Technology Navigation

technavadmin General, Technology Navigation , , ,
IT Support Soulution deployment ticket management
IT Support Soulution deployment ticket management

Managing IT solutions effectively is crucial for business success, but handling it alone can be complex and costly. From contract management to problem resolution, IT teams often struggle with unpredictable costs, delays, and workload pressures. Partnering with Technology Navigation provides the expertise, proactive management, and scalability needed to optimize IT performance.

Contract & Provider Management

Managing IT contracts and providers without expert oversight can lead to hidden costs and inefficiencies. Learn how Technology Navigation helps control expenses and streamline contract management.

On your ownWith Technology Navigation
Contract Management: Unmanaged inventories often create unbudgeted cost increases, and overruns.Controlled Costs: Proactive augmented inventory and contract management, helps avoid unexpected month to month or renewal expenses.

Problem Resolution

Delays in resolving IT issues can lead to costly downtime. Discover how Technology Navigation’s experts ensure faster problem resolution and minimize disruptions.

On your ownWith Technology Navigation
• Delayed Fixes: Limited in-house expertise can slow down the resolution of technical problems

• Reactive Approach: Issues are often addressed only after they become critical, leading to downtime.		Rapid Response: Seasoned experts resolve issues by quickly working with associated suppliers, minimizing downtime.

Team Workload & Expertise

Overworked IT teams often lack the specialized skills needed for complex challenges. See how Technology Navigation provides an augmented support team to relieve workload and enhance expertise.

On your ownWith Technology Navigation

• Overburdened Staff: Internal teams may be stretched thin, impacting their ability to manage IT support effectively

• Limited Expertise: In-house teams may lack specialized knowledge for complex issues.		• Augmented Team: Supplement your in-house team with specialized experts for comprehensive support

• Expertise on Demand: Access to a wide range of specialized support for any technical challenge with legacy knowledge of the solution.

Project Management & Scalability

Scaling IT infrastructure and managing projects internally can be overwhelming. Find out how Technology Navigation supports seamless IT growth with assisted project management and scalable solutions.

On your ownWith Technology Navigation

Scaling Challenges: Rapid growth or changes can overwhelm internal IT capabilities and project management teams.		• Effortless Scaling: Seamless support for assisted project management, scalability of IT infrastructure, and meeting growth needs

• Consistent Performance: Ensures reliable and consistent augmented support during periods of change.

 Whether it’s driving cost savings, restoring connectivity, meeting tight deadlines, or swiftly resolving service outages, our team is dedicated to making a difference. With Technology Navigation by your side, you can navigate the complexities of IT projects with confidence, knowing that success is not just a goal—it’s a reality. Contact us!

Making a Difference: Success Support Stories from Technology Navigation

technavadmin Technology Navigation , ,
Making a Difference: Success Support Stories from Technology Navigation

By Margaret Deuschle-Munroe
Director of Operations & Support

The success of an IT solution isn’t just about choosing and having the right technology—it’s about having the right team to implement and support it. At Technology Navigation, we take pride in our ability to navigate the complexities of IT projects, ensuring that our clients achieve their goals efficiently and effectively. Our augmented implementation and support team is dedicated to delivering exceptional service, and we’re thrilled to share some recent success stories that highlight the difference our support can make.

• Driving Cost Savings: One of our clients needed to replace several circuits with more cost-effective alternatives to align with their 2023 budget. Our team took charge, coordinating with suppliers to disconnect old circuits and set up new services swiftly. Thanks to our efficient efforts, the client was able to achieve significant cost savings while experiencing minimal disruption to their operations.

    • Restoring Connectivity: When another client experienced a phone line outage due to facility damage, our team sprang into action. We collaborated with suppliers to arrange a field dispatch for the replacement of damaged facilities on the same day, ensuring that the client’s phone lines were back up and running smoothly in no time.

    • Meeting Tight Deadlines: For a client requiring the installation of a new solution within a tight timeframe for a new location, we ensured that suppliers met the required timelines. Our meticulous planning and coordination guaranteed that the go-live dates were met, much to the client’s satisfaction.

    • Swift Resolution of Service Outages: In a situation where a client faced a prolonged service outage lasting several weeks, our intervention made all the difference. Within just 12 hours of engagement, our team restored services and initiated the submission process for Reason for Outage (RFO) documentation, ensuring that the client received the necessary credits and support.

    In every success story, there’s a common thread: a commitment to excellence and a relentless pursuit of solutions. At Technology Navigation, we’re honored to be a part of our clients’ journeys, providing the expertise and support they need to thrive in today’s ever-evolving IT landscape.

     Whether it’s driving cost savings, restoring connectivity, meeting tight deadlines, or swiftly resolving service outages, our team is dedicated to making a difference. With Technology Navigation by your side, you can navigate the complexities of IT projects with confidence, knowing that success is not just a goal—it’s a reality. Contact us!