By Margaret Deuschle-Munroe
Director of Operations & Support
The success of an IT solution isn’t just about choosing and having the right technology—it’s about having the right team to implement and support it. At Technology Navigation, we take pride in our ability to navigate the complexities of IT projects, ensuring that our clients achieve their goals efficiently and effectively. Our augmented implementation and support team is dedicated to delivering exceptional service, and we’re thrilled to share some recent success stories that highlight the difference our support can make.
• Driving Cost Savings: One of our clients needed to replace several circuits with more cost-effective alternatives to align with their 2023 budget. Our team took charge, coordinating with suppliers to disconnect old circuits and set up new services swiftly. Thanks to our efficient efforts, the client was able to achieve significant cost savings while experiencing minimal disruption to their operations.
• Restoring Connectivity: When another client experienced a phone line outage due to facility damage, our team sprang into action. We collaborated with suppliers to arrange a field dispatch for the replacement of damaged facilities on the same day, ensuring that the client’s phone lines were back up and running smoothly in no time.
• Meeting Tight Deadlines: For a client requiring the installation of a new solution within a tight timeframe for a new location, we ensured that suppliers met the required timelines. Our meticulous planning and coordination guaranteed that the go-live dates were met, much to the client’s satisfaction.
• Swift Resolution of Service Outages: In a situation where a client faced a prolonged service outage lasting several weeks, our intervention made all the difference. Within just 12 hours of engagement, our team restored services and initiated the submission process for Reason for Outage (RFO) documentation, ensuring that the client received the necessary credits and support.
In every success story, there’s a common thread: a commitment to excellence and a relentless pursuit of solutions. At Technology Navigation, we’re honored to be a part of our clients’ journeys, providing the expertise and support they need to thrive in today’s ever-evolving IT landscape.
Whether it’s driving cost savings, restoring connectivity, meeting tight deadlines, or swiftly resolving service outages, our team is dedicated to making a difference. With Technology Navigation by your side, you can navigate the complexities of IT projects with confidence, knowing that success is not just a goal—it’s a reality. Contact us!