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IT has enough on its plate. How does MetTel take the hassle out of MDaaS

technavadmin Wireless/Mobility , , , ,
Mobility services
Mobility services

By Chris Newell
Founder & President

Let’s be honest: no IT professional dreams of managing wireless and mobility solutions. No one wakes up thinking, “You know what I’d love to do today? Negotiate data plans, track down lost phones, and spend hours on hold with carrier support.”

Yet, IT teams everywhere are expected to handle these headaches while also cutting costs, securing devices, and somehow keeping up with Johnny from Sales, who just dropped his phone in an airport toilet… again.

At Technology Navigation, we constantly evaluate solutions that simplify IT operations and drive cost savings. That’s why we took a closer look at MetTel’s Mobile Device as a Service (MDaaS), and it’s a solid solution for businesses looking to take mobility management off their plate.

MDaaS is more than just pooling devices and data plans; it’s a fully managed, end-to-end solution that eliminates the complexity of dealing with multiple carriers and vendors while reducing costs. Here’s what stood out to us:

  • Cost optimization: Cross-carrier access and pooling ensure businesses only pay for what they need.
  • Device lifecycle management: From procurement to secure disposal, MetTel handles every stage.
  • 24/7/365 support: reliable customer service that keeps businesses connected.
  • AI-powered automation: 98% of orders are automated for faster, more efficient deployments.
  • Security & compliance: Mobile Device Management (MDM) and secure recycling protect enterprise data.

As a leading Mobile Virtual Network Operator (MVNO) in the U.S., MetTel leverages partnerships with the nation’s largest carriers to provide carrier flexibility. Their recognition in the Gartner Magic Quadrant for Managed Network Services, for the fifth year in a row,  further reinforces their leadership in the space.

And for those who like to sleep soundly knowing their old devices won’t become a security risk (or end up in a landfill), MetTel’s eco-friendly device recycling is a major plus.

If mobility management has become an unwanted side quest for your IT team, we’re here to help you explore whether MDaaS is the right fit. Contact us to learn more.

AI and Business: Embrace the Shift or Get Left Behind

technavadmin General, Internet Services, Technology Navigation , , ,
AI and Business: Embrace the Shift or Get Left Behind

By Chris Newell
Founder & President

AI is reshaping industries at an unprecedented pace, transforming the way businesses operate, innovate, and compete. From automating repetitive tasks, onboarding and training employees, to enhancing decision-making with predictive analytics, AI is not just a futuristic concept—it is actively redefining industries in real time.

How is AI going to impact your business? This is the question on the minds of nearly every CIO, Director, Manager, and Frontline employee. Organizations are grappling with the reality that AI is not just an “efficiency tool” but a fundamental shift in how work is done. Companies that embrace AI strategically will gain a competitive edge, while those that resist may struggle to keep up.

The implications are massive and here are two takes!

Take #1: Mark Zuckerberg’s recent statement

“Meta will start automating the work of midlevel software engineers this year.” If one of the world’s largest tech companies is actively reshaping its workforce with AI, what does that mean for the broader business landscape? AI-powered automation is already impacting roles across industries, streamlining operations, and augmenting human capabilities.

Take #2: Ginni Rometty, former IBM CEO, put it best (which I agree with)

“Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.”  For example, Imagine a frontline employee who, from day one, has instant access to clear, step-by-step guidelines, which eliminates guesswork and accelerates productivity. AI isn’t replacing human capability; it’s amplifying it, making knowledge more accessible, digestible and working more efficient.

For businesses, the key questions are: How can AI enhance productivity, onboarding and reduce costs? Which roles will be transformed or eliminated? How can employees be reskilled to work alongside AI? Forward-thinking organizations are investing in AI solutions that not only drive efficiency but also create new opportunities for growth and innovation.

The future of business is AI-driven. The real question is: Are you ready?

Transforming IT: Building Resilient Networks for Business Continuity

technavadmin Data Connectivity , ,
Transforming IT: Building Resilient Networks for Business Continuity

In an era where digital transformation is essential for operational success, organizations must ensure their IT infrastructure is not only reliable but also scalable and cost-efficient. Businesses across industries face increasing demands for network resilience, secure communication, and remote workforce enablement. Whether it’s a growing enterprise, a distributed workforce, or a high-stakes environment, having a robust IT strategy is critical to maintaining seamless operations.

The Challenge: Achieving a Redundant, Reliable Network

One organization operating across multiple states faced a critical challenge: ensuring a highly redundant and reliable network while modernizing their communication systems and transitioning to a fully remote engagement center. The objective was to enhance uptime, reduce costs, and maintain security without disrupting essential services.

Our Approach to IT Optimization

At Technology Navigation, we take a strategic, results-driven approach to IT transformation. Here’s how we tackled this challenge:

1. Discovery & Needs Assessment: Conducted a comprehensive analysis to align IT solutions with key business objectives, focusing on uptime, cost efficiency, and remote workforce readiness.

2. Vendor Shortlisting & Selection: Leveraged our deep industry expertise to identify the best technology partners, saving valuable time and ensuring the selection of high-performing, cost-effective solutions.

3. Implementation & Optimization:

  • Resilient Network Infrastructure: Achieved 99.999% uptime while reducing costs by 40%.
  • Modern Voice System: Implemented an SIP-based communication network, lowering telecom expenses by 25%.
  • Remote Workforce Enablement: Successfully transitioned 100% of staff to remote operations while maintaining security and compliance.

Key Outcomes: Faster, Cost-Effective IT Transformation

Our strategic IT roadmap delivered measurable results:

  • Faster Deployment: Reduced project timelines by 17–42% compared to industry standards.
  • Significant Cost Savings:
    • 40% reduction in network expenses.
    • 25% savings on telecommunication costs.
  • Operational Excellence:
    • Seamless integration across multiple locations.
    • Uninterrupted service delivery despite external challenges.

Why Partner with Technology Navigation?

With a proven track record in IT strategy, infrastructure optimization, and digital transformation, Technology Navigation helps organizations build resilient, future-proof networks. Whether you need to enhance business continuity, streamline costs, or improve remote capabilities, our team ensures you achieve measurable results with minimal disruption.

Ready to optimize your IT infrastructure? Contact us today to explore customized solutions tailored to your business needs.

Save Up to 120 Hours on Your UCaaS Implementation with Expert Support

technavadmin UCaaS , , , ,
Save Up to 120 Hours on Your UCaaS Implementation with Expert Support

Implementing a Unified Communications as a Service (UCaaS) solution can be a game-changer for business productivity, but without the right expertise, it can also be a time-consuming process. Whether you’re rolling out a 100-seat UCaaS solution or deploying a multi-location UCaaS system, having expert guidance can drastically reduce implementation time while ensuring seamless integration.

At Technology Navigation, our UCaaS implementation support optimizes every phase of the process, helping businesses save up to 120 hours while ensuring a smooth transition. Here’s how we make it happen:

1. Project Planning and Design

Effective UCaaS deployment starts with detailed planning and design. Our team works closely with clients to streamline requirements gathering and solution design, ensuring all key elements are addressed upfront.

  • Requirements Gathering: We quickly assess your business needs and technical specifications. (5-10 hours)
  • Solution Design: Our team builds on existing templates and best practices to design a tailored solution. (10-15 hours)
  • Planning Meetings: With combined expertise from suppliers and our specialists, we efficiently navigate potential challenges. (2-5 hours)

Total time with our support: 17-30 hours / Without our support: 30-45 hours

2. Pre-Implementation Setup

Ensuring a strong foundation before deployment minimizes disruptions and enhances long-term performance.

  • Infrastructure Assessment: We work alongside suppliers to quickly identify and resolve potential infrastructure challenges. (5-10 hours)

Total time with our support: 5-10 hours / Without our support: 30-50 hours

3. Implementation

The actual deployment phase is critical for ensuring UCaaS solutions are properly integrated and tested.

  • Deployment: Our experts work alongside suppliers and your team to streamline deployment. (20-30 hours)
  • Integration: We ensure a smooth and efficient integration of UCaaS platforms with your existing IT ecosystem. (15-20 hours)
  • Testing: We accelerate User Acceptance Testing (UAT) by identifying and resolving issues proactively. (15-20 hours)

Total time with our support: 50-70 hours / Without our support: 70-110 hours

4. Training and Documentation

Effective training and documentation ensure seamless adoption and long-term UCaaS success.

  • User Training: We assist in conducting multiple training sessions simultaneously to maximize efficiency. (10-15 hours)
  • Administrator Training: Focused sessions tailored to specific expertise areas. (5-10 hours)
  • Documentation: We collaborate with suppliers to deliver comprehensive knowledge bases and resources. (5-10 hours)

Total time with our support: 20-35 hours / Without our support: 35-60 hours

5. Go-Live and Post-Implementation Support

A smooth Go-Live experience is essential for ensuring business continuity and user satisfaction.

  • Go-Live Support: Our team is available to address any last-minute challenges and ensure a successful launch. (10-15 hours)
  • Post-Implementation Review: We collaborate with suppliers to assess performance and address any outstanding issues. (3-5 hours)

Total time with our support: 13-20 hours / Without our support: 20-30 hours

Maximize Efficiency with Technology Navigation

UCaaS implementation doesn’t have to be overwhelming. By leveraging Technology Navigation’s expertise, businesses can streamline deployment, reduce downtime, and optimize communication systems with minimal disruption.

If you’re planning a UCaaS migration or looking to improve your existing cloud communications infrastructure, let our team guide you every step of the way. Contact Technology Navigation today and let us help you implement a cost-effective, efficient, and scalable UCaaS solution for your business!