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How to leverage MS Teams and integrate it with your UCaaS

How to leverage MS Teams and integrate it with your UCaaS
By John Witcher
Director of Client Engagement

In today’s rapidly evolving digital landscape, effective communication and collaboration are paramount for the success of any organization. Many businesses have already embraced Microsoft Teams (MS Teams) as their go-to platform for team collaboration and want to integrate MS Teams with their UCaaS or use it as their UCaaS platform in totality.

The integration of Unified Communications as a Service (UCaaS) with MS Teams is a powerful solution that can enhance your team’s communication and productivity, reduce complexity and lower costs. In this blog, we aim to shed light on this untapped potential, providing you with the necessary steps, recommendations, and insights to seamless UCaaS integration with Microsoft Teams.

Understanding UCaaS and MS Teams

UCaaS is a cloud-based communication solution that has various tools like voice calling, video conferencing, instant messaging, SMS text, WhatsApp, AI, transcription, and presence management in one place.

Microsoft Teams (MS Teams), on the other hand, is included with every type of MS License and is the prevalent collaboration platform known for its robust features, including internal and external communication, file sharing, and project management. 

Integrating UCaaS with MS Teams consolidates communication channels, allowing users to access MS Teams voice/video calls, instant messaging, and collaborative workspaces within a single application as well as leveraging their UCaaS advanced technologies that MS Teams does not provide:

  • Enhanced IVR/PBX, associated management, and reporting
  • SMS text
  • AI and associated technology
  • WhatsApp
  • Contact Center and Workforce Management
  • Transcription

This saves time and simplifies workflows by eliminating the need for switching between multiple tools and enhances productivity by facilitating efficient collaboration, as well as increases the communication mediums, technologies, and management capabilities of MS Teams.

Benefits of UCaaS and MS Teams Integration

UCaaS integration with MS Teams offers a range of benefits that significantly enhance communication and collaboration within organizations.

Cost Savings

By consolidating various communication channels into a single platform, businesses can reduce the expenses associated with managing multiple tools with MS Teams integration.

Improved Efficiency

UCaaS integration improves efficiency and productivity for teams. With UCaaS and MS Teams working seamlessly together, employees can communicate, collaborate, access information more efficiently, use additional enhanced technologies, leading to faster decision-making and smoother workflows.

More Flexibility

Employees to communicate and collaborate from any location or device either from MS Teams or the UCaaS platform. Whether they are in the office, working remotely, or on the go, the integrated UCaaS and MS Teams solution ensures that teams stay connected and productive.

The final takeaway

In conclusion, integrating UCaaS with MS Teams can unlock a world of benefits for organizations. By consolidating communication channels, businesses can save costs and improve efficiency. Moreover, the enhanced collaboration features and flexibility enable seamless teamwork.

If you are considering UCaaS and Microsoft Teams integration for your organization, Technology Navigation is here to make your transition as seamless as possible. Connect with us.

What is Penetration testing? Does your company need it?

What is Penetration testing? Does your company need it?

By Chis Newell
Founder & President

Existing infrastructure and conventional planning can fall short when designing a cybersecurity strategy. Instead, clients need to think from a hacker’s perspective and figure out system vulnerabilities before the damage happens. A lot like the Hollywood flick “Minority Report,” where the law catches criminals before the crime is committed. 

That’s exactly how penetration testing works, otherwise known as ethical hacking. However, unlike simulations, a pen test works by attempting to breach the existing defense framework to document real-time loopholes and determine the proper solutions.  

In this post, we look closer at how a pen test works, how often you should do it, the key benefits, pen test types, and a profitable approach. Read on!

Understanding how a penetration test works 

Typically, a pen test uses the same techniques a hacker would use to breach an organization’s cybersecurity system. The most common types of pen tests include : 

  • Phishing
  • Open-port identifications
  • Backdoor 
  • Data alterations 
  • Adware installations

Together, such methods work towards pointing out areas that security professionals might have ignored or overlooked during the development stage and can be harder to figure out unless the breach happens. 

Stages involved in Penetration Testing 

At the outset, pen testing has five essential stages: Exploitation, Reconnaissance, Scanning, Reporting, and Vulnerability assessment.

  • Reconnaissance: In this phase, the key goal is to collect as much information as possible about the target system.
  • Scanning: Here, the penetration tester works on the information collected about employees, contractors, and information systems and expands physical and logical information system structures, like open ports and network traffic.
  • Vulnerability assessment: This is the phase where the data gathered in the previous stages identifies potential vulnerabilities.
  • Exploitation:  The ethical hacker attempts to access the system and exploit the identified vulnerabilities. 
  • Reporting: Finally, the tester prepares a report documenting the test findings, including a detailed outline of unattended vulnerabilities, a business impact assessment, remediation advice, and strategic recommendations.

Types of a penetration test

To choose a suitable provider for ethical hacking, you must be familiar with the types of pen tests, as they vary in focus, depth, and duration.

Common pen test types:

  • Internal/external infrastructure
  • Wireless, web, and mobile applications
  • Build and configuration review
  • Social engineering
  • Cloud
  • Agile penetration testing

Specific information is needed to scope each test, such as the number of IPs, wireless networks, apps, API calls, operating systems, builds, and application servers that should be assessed thoroughly.

Pen Test-How often should organizations do it 

A pen test is needed to be run on a periodic note. As a rule of thumb, organizations should settle for a pen test annually and change up the pen test provider every year. However, if you can’t decide the interval, consider conducting one for the following situations: 

  • When there is any major infrastructure or application upgrade
  • When applying significant security patches
  • When updating or modifying end-user policies 
  • When establishing offices in new locations
  • When launching digital assets, like cloud services or websites 

Major benefits of conducting a penetration test 

Penetration testing goes beyond vulnerability scans and compliance audits and evaluates the effectiveness of current security measures against a potentially strong hacker. This is important because it allows for patching vulnerabilities before attackers can exploit them. 

Here are five reasons why penetration testing is essential:

  • Identifying vulnerabilities before criminals do: Penetration testing can uncover vulnerabilities that a cybersecurity strategy may not have considered. Unlike how vulnerability scans work, a pen test involves a human attacker to reveal real-time vulnerabilities that can only rise to the surface by combining multiple low-risk vulnerabilities, seemingly impossible to find with automated scans.
  • Effective testing of defending abilities of your security network: It is always a wise call to analyze the strength of your existing network for monitoring intruder attacks. Doing so can further determine whether automated intrusion detection programs are working as expected or whether IT professionals have the right set of tools to spot and respond to an attack.
  • Assess the potential damage of a successful attack: A successful attack can cause financial damage, disrupt critical processes, damage brand reputation, and result in the loss of crucial business data. Early identification of weak spots can help businesses mitigate hacking attempts and plan for disaster recovery.
  • Enhance customer and executive security to customers: Penetration tests can help demonstrate to customers and executives that a company’s security measures are trustworthy. This boosts the company’s reputation by adding a layer of evidence during security assessments before signing vendor deals.
  • Reduce remediation costs and network downtime: Addressing vulnerabilities before a breach occurs is less disruptive than scrambling to fix security holes following a breach. Low remediation costs and minimizing network downtime are always preferred. 

How Technology Navigation can help

At Technology Navigation, our mission is to act as an extension of our client’s IT vision.  We have numerous highly regarded cybersecurity firms in our supplier ecosystem.   After reviewing your requirements, we can suggest which security firm to engage with and why.  

Our proprietary process empowers clients to navigate the complex world of IT solutions, thereby gaining maximum leverage via industry-leading insights to attain business goals. Connect with us to learn more.

Thinking of security and SD-WAN? 4 SASE Trends you need to keep an eye on!

Thinking of security and SD-WAN? 4 SASE Trends you need to keep an eye on!

By Chis Newell
Founder & President

Studies have shown that SASE framework will account for 25+ percent of SD-WAN and cloud security services by the end of 2027. As we progress into 2023 let’s take a closer look at 4 emerging trends of SASE that could impact the year ahead.

SASE is a framework, not just another security mechanism. As we progress into this structure, the payoffs, little nuances, and big strategies have become much clearer.

1. Consolidation of SD-WAN following SASE framework adoption

Undeniably, as SASE adoption gains traction, there will be a good number of SD-WAN and security consolidations. It was difficult to discuss security options with SD-WAN, the intervention of SASE framework certainly converges the conversation. SASE key product sets are combining:

  • Software-Define Wide Area Network (SD-WAN)
  • Secure Web Gateway (SWG)
  • Cloud Access Security Broker (CASB)
  • Data Loss Prevention (DLP)
  • Firewall as a Service (FWaaS)
  • Zero Trust Network Access (ZTNA)
  • Centralized Management

Ever since businesses have embraced the remote office/users, IoT and home users, things have taken a solemn turn in a secure network edge. Simply, converging the conversation with a SASE framework, improves and secures networks.

2. Securing IoT devices

As employees continue to use a range of IoT devices, all mission-critical IoT will be looking to embrace SD-WAN with a SASE architecture. IoTs vital role is also its weakness. Because of IoTs mobility in business environments, security is an afterthought instead of a secure, faster, and reliable connection. It is important to note that all such IoT devices in the residential tech stack bleeding into the corporate environment pose a high risk.

Therefore, generating a holistic SD-WAN SASE awareness of all such devices (residential and business) will gain significance. Most SASE-based issues from IoT come from how invisible they are on the network.

3. SaaS Cloud Native Platforms & SASE

When looking to fuel digital transformations, SaaS makes it easier than not to move to the cloud.However, such benefits don’t come with a warning label. SASE’s security protects the most common bad actors facing SaaS applications.     

Phishing, malware, and account takeover are just some of the attacks SASE can stop or limit your organization’s exposure. 

While SaaS is an attractive way to transform to the digital age, protecting your journey is paramount.

4. SASE is redefining security for remote and home office networking

Since COVID disrupted the way of working, bad actors have been on a spree. According to Andrew Ossipov, CTO at Cisco, social engineering aimed at extracting credentials of corporates is fast becoming a daily occurrence because of a more significant number of remote workers. All thanks to feebly protected solutions connected to home and remote office networks with limited visibility.

With SASE on the scene, enterprises seek powerful ZTNA and SDP connections for various hybrid applications. More so, with increasing human-readable security policies for private, cloud, and SaaS network enforcement points.

Things will eventually boil down to a secure, end-to-end connectivity reinforcing a positive user experience across the length and breadth of applications.  

Wrap Up

Undoubtedly, as SASE solutions grow mature, integration capabilities will expand. 

The need for the hour is an optimal secure network and user experience, which the SASE framework provides. 

For customers looking to embrace the best-in-class solutions, you should team up with a supplier that has extended SASE capabilities and allows you to consume these capabilities as required.

Technology Navigation can help you find the SASE provider. Connect with us to learn more.

IT Trends for 2023: Reverse Migration, Cross Multi-Cloud, and Cost Control for SaaS

IT Trends for 2023: Reverse Migration, Cross Multi-Cloud, and Cost Control for SaaS

By Chis Newell
Founder & President

As a key driver for emerging technologies, Cloud Computing has come a long way since its inception in the 1960s. A 2022 research study indicates at least sixty percent of corporate data is now stored in the Cloud. However, effective tracking of Cloud resources to prevent poor expense-related management remains a major challenge. No wonder, organizations stand unaware of their spending data or strategy, chiefly due to Cloud Services Sprawl.


This article is a mull over on IT trends for 2023 where reverse Cloud Migration, Cloud Sprawl, Cross Multi-Cloud, and Cost Control model for SaaS might gain prominence. Got questions about other technology verticals for this year?

Reverse Cloud Migration — Transitioning from public to on-premises or private clouds

The theoretical concept of saving money in the Public Cloud has been channeling Data Migration needs for companies over the past decade. However, the last leg of 2021 saw organizations increasingly shifting their data to on-premise storage or Private Clouds while still utilizing the Public Cloud for Compute. The reasons weren’t obscure:

  • Value-added services and throughput rates raising public cloud expenses
  • Hyper-scale Cloud Platform providers (AWS, GCP, and Azure) failing to keep their operating margins lower and price gouging
  • Large data set migration cost for companies going past their estimated budget and data gravity truly impacting increased costs

Come 2023, a reverse Cloud Migration (from public to on-premise or private cloud) creates a predictable and less expensive price point for companies

Cross Multi-Cloud Computing is the game changer

Research depicts that more than ninety percent of large-scale enterprises with Multi-Cloud Architecture have their data distributed across providers.

As newer applications proliferate, data serves multiple use cases – analytics, streaming, business intelligence, and data sciences. Even with drawbacks like data silos and duplication, fragmented governance, and increased costs, cross-multi-cloud computing continues to gain leverage with organizations.

In essence, it can help organizations:

  • Work with an agile, cross-cloud, semantic business layer managing data lakes and warehouses.
  • Make cross-region data replication possible and still not impact primary data performance.
  • Analyze data for decision-making, irrespective of its location.
  • Ensure continuity of business as well as disaster recovery via cross-cloud replication.
  • Perform account migrations minus concerns of data portability.

Cost Control for SaaS- Channel budget for significant cloud assets

Cloud Cost Control for SaaS helps manage multiple facilities like software apps, storage, and virtual machines.

Reportedly, an industry survey on cloud cost control cited 40% of respondents admitting cloud cost control as the biggest challenge. For enterprises, this is a real change in how they conduct business.

It calls for a criterion to save time and money in tandem:

  • Adopt Cloud Cost Management Tools: Cloud cost management tools can raise alarms against any usual activity and helps define inventories for your Cloud computer and enterprise SaaS products. Further, it helps users log in seamlessly and optimize costs selectively.
  • Utilize a SaaS Aggregator: Many of the most prominent SaaS offerings can be managed through a single provider or aggregator.  Having the ability to manage SaaS subscriptions and products through a single GUI will leverage economies of scale and decrease management time

The takeaway

Embracing IT trends fueled by cloud demands draws attention to data, Compute Management, and possibly a Hybrid Cloud Infrastructure.

In essence, adopting a functional cloud and SaaS strategy will help put a leash on issues like Cloud Sprawl that lurks heavily upon organizations.

A good call would be to engage an optimization partner to bring intelligent views on cloud and SaaS expenses across all cost centers.

Do you have more questions or like to learn more about IT trends for 2023?